We’re your alternative to staffing costly employees and lengthy BPO contracts!

A "Job" is any specific professional task that you may need done on a periodic basis, but doesn’t include research activities or the creation of proprietary analytical models for your ownership. A "Job" doesn’t refer to multiple professional tasks lumped under the general term "Job" in the traditional sense, rather it reflects a specific professional task, deliverable or workflow.

A Job may include but isn’t limited to a specific and recurring business process involving analytics, reporting, and the creation or revision of presentations to report our analytical findings. Unlike traditional business process outsourcing or staffing companies, lucemio is designed to cover "gaps" in your staffing requirements by giving you the ability to order specific Jobs that you need to get done when you simply don’t have sufficient tasks to justify hiring a part-time or full-time staff member or contingent worker as that would likely lead to employee idle time and wasted capital.

We’re currently not a replacement for hiring a part-time or full-time professional when you have many recurring and ad hoc tasks. In such a case, we would advise you to hire a full-time resource as it would be more economical and efficient for your company.

Ordering Jobs with lucemio is easy! We've designed our processes to be simple, efficient, and effective.

Our overall process works like this: 1) You'll create an account by answering some brief questions; 2) You'll then select your plan and provide us with some details and backup files for the Jobs you want to get done, and submit your payment information, but don’t worry - you won’t get charged until we confirm that we can do your Job; 3) We'll setup a virtual meeting to talk and see your computer screen as you walk us through your existing business process or tell us what you need so that we can create a new business process for you from scratch. And, since we realize that no one person should be a "Jack-of-all" trades we’ll build the right team comprised of the consultants and analysts needed to ensure that your solution is customized as much as possible; however, we do require that you have a meeting with your team before our virtual meeting so that you can collect any additional materials and team input that may be required and so that you can clearly outline all of your requirements; 4) Once we have "structured" your Job, you’ll periodically provide us with the data and documents that we’ll need to get your Job done by uploading it to our secured Cloud though your personal account; and 5) Once our analysts complete your Job, you’ll get an automatic email notifying you and you’ll be able to retrieve your Job from our secured Cloud. That’s it!

Unlike many business process outsourcing and staffing companies, lucemio is comprised of experienced Fortune 500 professionals, and other professionals from top firms, that rigorously train our analysts and review their work to ensure quality and to ensure that you never have to manage someone else's employees!

Any professional analytical or reporting Job has a reporting rhythm or "frequency." For instance, your company may require risk or expense analysis on a monthly basis or it may require that a sales or pipeline dashboard be refreshed on a daily or weekly basis for leaders in your sales department.

We currently offer four reporting frequencies which should capture most kinds of recurring professional Jobs. However, we have a time requirement which we cannot exceed. The reporting frequencies that we offer, and the associated number of reports and time requirements, are as follows:

Monthly - 12 reports/240 minutes per report
Bimonthly - 26 reports/180 minutes per report
Weekly - 52 reports/135 minutes per report
Daily - 260 reports/75 minutes per report

We have a team of experienced professionals in framing analytical solutions, however, every Job that we take is customized for each and every customer. As such, it’s difficult to try to list all of the potential Jobs that we can potentially do for your company.

Once we accept your order we’ll put together a team of consultants and analysts to structure your Job, so we’ll offer you a free consultation, up to 180 minutes, in order to assess whether or not we can take on your Job. And, you won’t be charged until we accept your order, so don’t worry!

Yes! Although we strongly encourage you to utilize our structured process to ensure reporting consistency, we understand that at times changes will be required. As such, we charge a setup fee of $799 for minor changes made to each established Job and a $2,799 setup fee for substantial or entire revisions made to each established Job. An initial setup fee of $2,799 will be charged for each Job that you include within your business process outsourcing subscription plan.

There are some real tangible benefits to using lucemio’s services, specifically cost savings and actionable insights for those Jobs integral to your operations. However, compared to traditional staffing and BPO firms, there are a few limited trade-offs to using our services. We’re an honest bunch, so here are those limited and reasonable trade-offs:

• Similar to staffing employees or using BPO resources, we require a period of 2-4 weeks to gather the right team of consultants and analysts to structure your Job. Again, when we say that we customize your Job, we really mean it!
• As our analysts would not be your employees, we need to ensure your requirements are well established and consistent. We would be unable to do a Job that frequently changes as it would be reflective of an ad hoc task. We do allow for a reasonable amount of periodic changes to be made but those changes will be subject to the fees outlined at the bottom of this webpage.
• Similar to staffing employees or using BPO services, we need access to the data and materials that are necessary to complete your Job. However, you must assign a point person to collect all of the materials needed to complete your Job and to upload those materials to your secured personal Cloud on our website so that we can have access to them.

No. Unfortunately, it would be impractical and inefficient from a cost perspective for us to try to "chase" the disparate data and materials needed to complete your Job. "Chasing" would include but is not limited to reaching out to staff members or third parties to collect information, materials, or to try to update those materials by questioning your staff or others in order to fulfill your Job. The most practical, and cost efficient, approach requires that you assign a point person to collect all required materials to fulfill your Job and to ensure that the materials we receive are complete, accurate, and submitted on time.

As a business process outsourcing company, we currently don’t offer management consulting so short-term analytical projects are out of our scope. The "consultations" that we do offer are intended to discuss your Jobs and the implications of our findings to your company’s operations, not to create "road maps" or abstract "frameworks" to help guide your company’s "strategic direction." We also don’t create proprietary analytical models for your ownership. If you provide us with a model to update, you retain ownership over it but if you require us to do substantial revisions to the model then we cannot make available to you any substantially revised models or any model that we create. Our services are intended for businesses that require an ongoing business process outsourcing and business analytics provider to cover any "gaps" within their staffing needs.

lucemio was created to give small and midsized businesses (SMBs) access to the professional workforce capacity that they need when all they have a need for is several Jobs that need to get done. As such, we currently don’t offer part-time or full-time resources that you can contract for the execution of many recurring professional tasks and ad hoc work. In such a case, we would advise you to hire a full-time resource as it would be more economical and efficient for your company.

No! Unlike traditional business process outsourcing companies with lucemio you don’t need to get into a multiyear contract that costs you hundreds of thousands or millions of dollars a year. We’ve redesigned traditional business process outsourcing to ensure that it’s affordable and more accessible for all businesses when all you have our several Jobs that need to get done. Our services are governed by our Terms of Service which are the same for all of our customers.

You can switch to an Annual Plan if you start out with our Flexible Plan, which is what we suggest that you do if you’ve never used a business process outsourcing company before, but you can’t switch from an Annual Plan to a Flexible Plan because our Annual Plans are prepaid and require a one year commitment.

If you decide to no longer use lucemio, you can cancel at any time. At that point, your Flexible Plan will last until the end of the current monthly billing cycle. If you signed up for an Annual Plan, and cancel, you’ll be able to reinstate your Annual Plan for the original remaining term but not for any future period beyond that original term.

With lucemio, we offer you two options:
1) Go with our Flexible Plan and pay on a month-to-month basis. 
2) Go with our Annual Plan and save 6%-13% over our Flexible Plan by committing to a year of service at a prepaid discounted fee. If you’ve never used a business process outsourcing company before we strongly suggest that you use our services for at least two months before prepaying for an Annual Plan.

Through our secured website you’ll be able to pick your preferred payment method which includes Visa, MasterCard, American Express, Discover, eCheck, and PayPal.

We use some of the leading payment gateways and processors to ensure that your private information is protected. Also, you will not be charged until we’ve had a free initial consultation to assess your unique needs. Please note that after your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period at the prevailing fees posted on our website at that time.