Optimize your costs by up to 30%!²

Business process outsourcing (BPO) augments your organization’s ability to flex your workforce up or down to fit dynamic business demand cost-efficiently. In this manner, if you face departmental capacity constraints leading to gaps that hurt your team’s ability to get work done, you simply plug those gaps by assigning your individual team members a variety of resources. These resources come in the form of business analysts whose professional experience will fit your department’s needs.

The ability to flex your workforce cost-efficiently is accomplished by identifying and outsourcing specific existing business processes or tasks that are structured and recurring. Alternatively, new business processes or tasks can be created and outsourced insofar they’re structured and recurring. We refer to these outsourced business processes or tasks as "deliverables or workflows."

BPO agreements have an average duration of 3-5 years, however, our agreements can be structured for durations as short as 1 year with our project agreements being structured for as short as 4 months depending on the underlying complexity of your project needs.

Most BPO companies, including the most premier ones, typically will not enter into agreements that don’t result in at least several resources being assigned to your organization so as to ensure that the value of the transaction is worth over $500,000 to the BPO company. Our aim, however, is to improve your competitive advantage so unlike many competitors we assign part-time and full-time resources to ensure you receive the flexibility you need even if all you
require is just one resource.

Competing BPO companies are typically owned by Indians or Filipinos whereas our company is 100% owned and managed by Americans and headquartered in the United States. Our process reflects our professional experience drawn from prestigious companies such as General Electric where we worked closely with world-class BPO companies and were able to experience first-hand the severe deficiencies all too common with their service delivery models.

Our rigorous process involves American talent, unlike majority of our competitors, to ensure that potential quality issues are mitigated from the outset. Also, unlike many of our competitors we do not focus on specific operational areas resulting in clients being offered pre-packaged solutions rather we instead opt for a general approach that greatly expands the scope of what we can offer you.

Our solutions are 100% customized and tailored to fit your specific needs because we take the time to listen to your exacting requirements to ensure that we’re a good fit before we work with you to build a strategic partnership that aligns to your long-term interests.

We use the term "resource" to refer to the business analyst(s) you would be assigned. In order to offer our clients the utmost flexibility, the resources we
assign come in 4 forms:

BPaaS Workflows
You would be assigned a resource to monitor your batch of workflows. This resource will be able to respond to limited and periodic changes to those workflows insofar those changes do not reflect a significant departure from
the initially agreed upon structure of those workflows.

Use of our BPaaS Workflows solution would be best to automate recurring workflows and reduce your consulting, software and staffing costs as well as your reporting cycle time when you have identified deliverables that are sufficiently stable and of significant importance that can be automated for consistent reporting with a minimal need for periodic change.

Unlike many competitors, we assign you a resource to monitor your workflows and to fulfill periodic changes to reflect the dynamism of your business that should be updated periodically.

Part-time
You would be assigned a part-time business analyst who would be available to execute agreed upon deliverables for up to 23 hours every week as would be stipulated in your agreement. We source and secure business analysts experienced in areas that would fit your needs and your resource would be available through email. If necessary, your resource can be available to speak through a recorded VoIP call using our company account.

Use of our part-time resources would be ideal for senior professionals, managers or leaders within a department who face limited but recurring capacity constraints hurting productivity and requiring recurring assistance
with specific deliverables.

Full-time
You would be assigned a full-time business analyst who would be available to execute agreed upon deliverables for up to 45 hours every week as would be stipulated in your agreement. In those cases, where urgent business need mandates, such as during quarter close or year end, your resource may be available for more hours as would also be stipulated in your agreement.

We source and secure business analysts experienced in areas that would fit your needs and your resource would be available through email. If necessary, your resource can be available to speak through a recorded VoIP call using our
company account.

Use of our full-time resources would be ideal for senior professionals, managers or leaders within a department who face serious and recurring capacity constraints hurting productivity and requiring recurring assistance with specific deliverables.

Project Based
You would be assigned a business analyst who would be available to execute the agreed upon deliverables that relate to your project for the agreed upon duration as stipulated in your agreement.

We will source the best talent available for your project needs to reflect the underlying complexity of your project. If, however, your project is fairly complex the resources assigned to you may consist largely but not exclusively of U.S. consultants in which case your project would then reflect a consulting engagement.

Your resource would be available through email and if necessary can be available to speak through a recorded VoIP call using our company account. If assigned a U.S. consultant the team leader would be available through a direct U.S. number should you have any questions.

Use of our project based resources would be ideal for senior professionals, managers or leaders within a department who face periodic capacity constraints of an extended duration, likely of several months, that hamper productivity and require assistance or in those instances where you require third-party analysis of a complicated dataset(s) to help set the analytical basis for decision-making.

Our approach to Business Process as a Service (BPaaS) allows you to automate a batch of workflows cost-efficiently on our Cloud while we also assign you a business analyst to monitor those workflows and implement periodic changes to reflect changing business dynamics. Your business analyst would be available for up to 10 monthly hours inclusive of the time needed to monitor your workflows.

Traditionally, organizations that use competing solutions must purchase expensive business intelligence (BI) licenses that result in recurring fees; incur large upfront one-time setup fees with the BI vendor; assign IT resources for the integration, if so required; and then assign costly on-site business analysts to structure the
initial BI dashboards and reports in addition to changing them as required.

We’re not a software company rather we root out the most cost-efficient BI solutions in the market or build our own in-house capabilities on the Cloud to structure automated dashboards and reports in the most cost-efficient manner for our clients so that the only recurring cost you pay is for the resource we assign to your workflows that will be available to change them periodically.

Use of our BPaaS Workflows solution would be best to automate recurring workflows and reduce your consulting, software and staffing costs as well as your reporting cycle time when you have identified deliverables that are sufficiently stable and of significant importance that can be automated for consistent reporting with a minimal need for periodic change.

Our flexible BPO solutions can result in significant competitive advantage for your organization by augmenting your cost-structure and significantly improving your ability to get your BI automation, manual analysis, planning and reporting all
done in a cost-efficient manner.

There are 3 signals which may indicate you could benefit from our solutions:

Looking to Hire Talent
If you’re looking to staff part-time or full-time professional talent for your organization’s analytical work then our BPO solutions can offer comparable part-time and full-time resources for most back office, middle office and front office roles in a cost-efficient manner that optimizes your costs by up to 30% when compared to the total costs you would incur when onboarding and retaining staff.²

Team Members Face Capacity Constraints
If any of your team members across departments is facing an issue with getting their work done resulting in capacity constraints or simply in things not getting done at all, then our part-time or project based solutions may prove a better alternative than hiring staff that could likely result in costly periodic idle time. You’ll receive qualified resources with experience relevant to the issues your
team faces and it would allow you to optimize your costs by up to 30% when
compared to other alternatives.²

Considering BI Vendors for Reporting Automation,
If you’re considering automating multiple workflows across departments in an effort to reduce cycle time, increase reporting consistency and insight while reducing your costs then our BPaaS Workflows solution can automate your recurring workflows and reduce your consulting, software and staffing costs as well as your reporting cycle time when you have identified deliverables that are sufficiently stable and of significant importance that can be automated for consistent reporting with a minimal need for periodic change.

Our BPaaS Workflows solution can result in significant cost optimization for your organization over many other BI alternatives currently in the market who offer piecemeal solutions while we offer a wing-to-wing solution that also includes an actual business analyst assigned to monitor your workflows and implement any changes that are required periodically.

The lead time that would be required to assign your resources depends entirely on the underlying complexity of your requirements especially since your solutions are 100% tailored and customized to fit your needs. Generally, you should expect lead time to approximate the timeline it takes your team to hire staff or to plan and complete an internal IT project of moderate difficulty.

Below are some general timelines, which may vary, in terms of our
potential lead time:

Full-time Resource
Generally, it may take between 8-12 weeks to source, secure and assign you a full-time resource as we build your team entirely from scratch to ensure we get the most suitable resources that fit your needs. We also need to ensure we do an effective Knowledge Transfer that fully syncs our resources to your expectations and fully acclimates them to your deliverables. It’s our policy to work only with top professional talent as such this caliber of talent takes a longer time to secure.

If you were to map out the timeline you normally require to source new talent, onboard them and wait until they’re able to contribute to your team, you’ll find it closely approximates our own timeline but the key differentiator is that with us you get comparable talent at optimal cost-savings.

Part-time Resource
Part-time resources are assigned based on availability but you should generally expect lead time to be similar to the one required to assign you a full-time resource.

Project Based Resource
Project based resources are assigned based on availability but you should generally expect a lead time of several weeks before we can commence your engagement, however, it may vary given the underlying complexity of your requirements.

BPaaS Workflows
As typical of any IT engagement, we’ll require a thorough analysis of your data sources and underlying data to structure your dashboards and reports before syncing to your data and this process may take several weeks to accomplish
given the degree of customization we offer you.

All of our BPO solutions result in significant cost optimization and reduced liability as staff presents any employer with some degree of exposure. Moreover, with most alternative solutions any issues you face would need to be mitigated by your own on-site staff. However, with us as your vendor we resolve any issues for you given that your satisfaction is our highest priority.

We view ourselves as a strategic partner that aligns to your interests. We’ll always be reengineering our processes to ensure we optimize your costs while offering you great quality and service.

In short, our lead time is worth the wait!

Our process is designed with simplicity in mind. We’ll have an initial exploratory call to assess your needs and to determine if our solutions would be a good fit for you. Thereafter, we follow a simple 5 step process to ensure consistent and expedient results.

Our general 5 step process is as follows:

1 Create Account
We’ll need you to provide us with some brief information about yourself, company and industry so that we can have a better understanding of your operating environment.

2 Build Plan
You’ll select the resources needed for your front, middle or back office; select the resource type and describe the deliverables to be outsourced and provide sample materials and data for our review. Once we receive your request we’ll get started on our review and setup a free consultation.

3 Free Consultation
We’ll discuss your requirements and finalize the deliverables to be outsourced in terms of their scope, depth and reporting frequency.

Once we’re agreed on the deliverables we’ll send you our finalized pricing and agreement once it’s completed. Once the agreement is signed from your end by duly appointed company representatives and your deposit made we’ll begin building your team or automating your workflows.

Once the team is assembled we’ll begin the Knowledge Transfer process to ensure they’re fully acclimated to your expectations and aligned to your deliverables.

4 Provide Access
After your virtual BPO resources are assigned to you or your BPaaS Workflows go live we’ll require that any outstanding invoices be paid before we can start accessing or receiving your data in order to fulfill your deliverables or automated BPaaS Workflows. If we require access to your data, in the case of manual analysis, it would need to be granted during this step or you could access our secured Cloud storage to upload your data. The Cloud storage we use for manual deliverables leverages bank-level SSL/TLS 256-bit encryption to secure your data.¹

5 Retrieve Deliverables
Once your resource completes your deliverables you’ll retrieve them from your own system or our Cloud storage and sign-off on those deliverables. If you’re using our BPaaS Workflows solution, then you would only sign-off the first time you review your automated dashboards and reports. Thereafter, you would only sign-off on automated dashboards and reports every instance you request changes to be made to those automated workflows.

Our BPO solutions were borne from our direct experience working with the world’s top BPO company so we’re well aware of quality issues that are systemic to the BPO industry and our process is deliberately designed to mitigate these quality issues. As such, we strongly encourage our clients that once we’re agreed to a deliverable’s structure that it be kept constant. From a practical standpoint, you cannot manage what you cannot measure and it’s hard to accurately measure something that’s in constant flux.

However, we’re well aware that business is dynamic, at times necessitating change, as such our process is flexible enough to allow for periodic adjustments. Our BPO solutions allow for a moderate level of change, depending on the underlying complexity of your requirements, but significant changes or ones that mark a complete departure from an initially agreed upon deliverable’s structure may require a fee before such changes can be implemented on your behalf as it effectively resets our process.

Our rigorous process strives to mitigate common quality issues systemic to the BPO industry, including the most premier BPO companies, that tends to lurk below the surface of superb advertising verbiage. We’re fully aware of these issues given our direct experience with BPO companies and we have a zero tolerance policy as it relates to our clients handholding or managing our resources as is unfortunately common with many BPO companies. Such a responsibility should reside with the BPO vendor, who is in fact a contractor, and not with their clients.

Typically, our competitors mitigate quality issues by assigning a Relationship Manager that you typically only interact with when being introduced to your resource, when your resource is on-boarded and finally whenever issues arise that your resource cannot resolve. These Relationship Managers are typically but not always foreign based operating from India or the Philippines with zero American oversight. As it relates to our quality control – American talent is involved from the outset so as to ensure a successful Knowledge Transfer and to ensure that expectations are clearly delineated and met. American talent is also the one to be held accountable for periodic sign-offs on behind the scenes quality reviews that we perform on the resources that we assign to you.

Finally, we also deploy the use of a Relationship Manager to serve as a liaison between our clients and resources. However, we at least offer you the option to increase the number of reviews that our Relationship Managers conduct which would also include a monthly conference call between client, Relationship Manager and resource to ensure we’re continuously meeting your expectations.

For our BPaaS Workflows solution, the selection of Additional Reviews will result in creation of a monthly manual report that "rolls up" up all of your dashboards and reports into one Summary presentation ideal for senior leaders. This report would be discussed with you during a 30 minute call every single month.

As far as we know, no other BPO company or alternative BI solution offers its clients such options. Overall, we’re fully confident that our process will yield you far better service than would be the case with many of our competitors including the most premier BPO companies that exist in the market.

Our BPO process was structured from our direct experience working at premier Fortune 100 companies. We know the detrimental impact of continuous changing dashboards and reports. Good decisions require consistent insights and consistent insights require consistent reporting which in turn requires that your dashboards and reports are properly structured from the outset.

By hiring domestic staff, you would certainly have more control and can change dashboards and reports as frequently as you desire. However, the tradeoff – even if unbeknown to you at the time – comes in the form of inconsistent reporting and poor actionable insights. Our resources will certainly be able to handle dynamic work but it may result in additional fees to change agreed upon deliverables as your resources are contractors, not employees, and therefore cannot be managed by your team.

Lastly, as a quality control we require that a senior representative from our team review any changes that are made to agreed upon deliverables to ensure that your expectations are met and this is why an additional fee may be incurred if deliverables are changed in a significant way.

So outside of some tradeoffs related to your degree of control, given the contractor status of your resources, you’ll find that the benefits you’ll reap by partnering with us far outweigh the costs.

The resources we assign work closely with you to help your organization outperform. However, they are not representatives of your organization and cannot report out to internal or external stakeholders. They, of course, will report to you their results and address any questions but they cannot act as a company representative by "pitching" or "reporting" out their deliverables. As your resource is a contractor they also cannot be assigned ad-hoc work or requested to perform work that deviates from agreed upon deliverables. Moreover, your resource can be assigned only to one department and not be utilized to assist with multiple deliverables across various departments.

Given the general approach that we follow there’s a high probability that we’ll be able to assist you with a wide variety of deliverables, far too many to reasonably enumerate. However, there are some highly specialized roles we’ll likely be unable to assist with given that they require far more judgment than is traditionally offered through any BPO resource irrespective of the company.

Generally, highly specialized roles including but not limited to law, IT, tax, advanced mathematics or advanced statistics as well as complex modeling are all reflective of more judgmental roles that may prove unsuitable for our BPO solutions to fulfill unless we were to assign higher cost resources.

Lastly, your resource will be largely available through email to ensure that communication is properly documented and to also ensure that your costs are kept low. Nonetheless, your resource can be available for recorded scheduled calls using our company VoIP account.

As true of any professional services or IT consulting engagement, final pricing must incorporate the underlying particulars and complexities of a client’s requirements which may vary widely on a case-to-case basis. As such, although we try to establish some baselines as shown on our Pricing webpage those baselines cannot reflect what you may pay.² Rather, we undertake a serious effort to provide you with customized pricing that ensures you pay the best price for the best possible service. No more, no less!

Once we’ve had a free consultation and had time to evaluate your precise requirements and underlying datasets and other materials we’ll be able to offer you customized pricing that reflects your precise requirements.

Please bear in mind that all pricing is customized to the particulars and complexities of your requirements. Discounts are offered to clients who prepay for more than one (1) year of service and/or who require more than one (1) resource to be assigned.

We accept business check or ACH payment. Billing may depend on the particulars of your agreement but we generally require a 50% deposit. The remaining 50% is due upon your virtual BPO resource(s) being assigned or your BPaaS Workflows going live. All setup fees are due upfront in their entirety.

Given that BPO transacts in labor and also given the amount of customized work we do on behalf of our clients, much of it frontloaded to the beginning of our engagements, we enforce our billing policy to minimize our risks. This in turn allows us to continue to help SMEs gain access to quality BPO, not readily offered by other BPO providers, that will optimize our clients’ cost structure while leading to real competitive advantage and improved ROI.

We strongly believe that the benefits we offer far outweigh the minimal foregone savings you would have made from your investments by deferring payment for 30-60 days. Trust us!

We make every effort to ensure that we minimize your costs. As such, we do not offer the option to customize our Service Level Agreements (SLA). Customization of our SLAs would necessarily increase your costs by tens of thousands as it would require an increased need for legal counsel.

Our SLAs are structured to be mutually fair with a focus on mitigating potential contingencies well before they manifest themselves while holding us reasonably accountable to you.

Given that our agreements last less than the industry average of 3-5 years we cannot refund any fees due to a client cancellation. Our engagements are 100% customized around your needs and we simply would be unable to refund your fees without incurring substantial loss. As such, we strongly advise you to please ensure that the duration of your agreement, as well as your expectations, align to what you realistically require and to what we can reasonably deliver to you in order to avoid any unnecessary cancellations before our agreed upon contractual term. See – we’re very honest!